Guarantee from Les Caves de l’Uzège
Guarantee of product availability: Shipping in 48hrs.
Product in stock will be shipped in no more than 48 hours once payment has been received (except where stated otherwise). Once ordered the total amount of purchases is indicated, and a confirmation is sent via email. Once the order has been shipped the number and the tracking order will be sent via mail.
Shipping for France Only
Shipping fees are fixed at 10€. Our partner Colissimo Suivi has been chosen for their short shipping times, and their secured delivery. In case of absence a delivery note will be left indicating that the package may be collected at the local Post Office. All orders of bottles and Bag In Boxes will be sent by independent shippers
Secured Payment
Lescavesdeluzege.com guarantees you the utmost security of your order. Your banking data is crypted and sent directly to our banking partner (Paybox Services) through a secured connection. Lescavesdeluzege.com guarantees you a risk free purchase in total confidence. Paybox Services uses SSL technology (128 bit cryptage) to guarantee a secure transaction when paying by credit card. Lescavesdeluzege.com has at no time you credit card number. Paybox Services acts as a secure intermediary.
Fast and Effective Customer Service
Our Customer Service is accessible via email Monday thru Friday between 9am and 6 pm except on bank holiday. You also have the possibility to contact us via standard mail.
Respect of Your Privacy
Our motto is very clear: LES CAVES DE L’UZEGE are against all forms of SPAM and we strive to protect all information of our users and visitors. Also, once our users have sent us their personal details it seems necessary to guarantee their confidentiality.
Customer Satisfaction
The customer has 10 days following the receipt of his/her order to return an order that does not suit him/her. A team of experts is available by mail to advise you to your satisfaction.
Notes About Confidentiality
Freedom of Information
Customer information is recorded and necessary for identification and ordering purposes. This information will in NO CASE be forwarded except the delivery address to the shipper for delivery purposes, and also banking details uniquely accessible by our financial partner: the CRCA of Languedoc for order payment. Conformity of “Freedom of Information” laws, the use of identifying information of customers of LES CAVES DE L’UZEGE are objects of a declaration made to “La Commission Nationale de l'Informatique et des Libertés” (CNIL): N° 1284328.
Product Recommendations
If you receive a product recommendation from a friend for LES CAVES DE L’UZEGE only you and the initiator of the mail have access to your email address (you and the sender). You will not receive a follow up SPAM resulting from this mail.
The Fight Against SPAM
We fight actively against the scourge of SPAM. Also, we advise you against publishing your email address on all accessible content (forums, questionnaires, etc…), this to impede auto address-extractor from the misuse of this information.
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